How I can help
KLAVIYO EMAIL & SMS
More than another email.
A reason to come back.
From reviewing your account to planning and delivering campaigns, I help you make customer relationships a stronger part of your business.
Let’s talk KlaviyoCUSTOMER JOURNEYS
From first hello
to the next order.
Your email programme should feel like a natural part of your brand. I help you understand what’s in place, identify the gaps and build a clear plan for what comes next.
Flows that support the relationship.
- Welcome series for new subscribers
- Browse and abandoned checkout journeys
- Post-purchase follow-up and review requests
- VIP customer communications
- Win-back journeys for customers who have gone quiet
WHAT WE CAN WORK ON
A stronger programme, piece by piece.
Review & prioritise
A fresh look at your account, flows, segments and campaigns. We identify gaps, review the customer experience and agree where to focus first.
Set up & build
Account setup, segmentation and automated journeys, with messaging that reflects your brand and the needs of your customers.
Plan & improve
A campaign calendar connected to your trading plan, ongoing delivery and testing to guide the next round of improvements.
Support that meets you where you are.
Starting from scratch?
We can build a clear foundation: account setup, audience organisation and the key flows your business needs first.
Already using Klaviyo?
We can review your existing programme and focus on the gaps, opportunities and recurring work that need attention.
Need ongoing campaign support?
I can help with planning and managing your email and SMS activity, working with your team and wider commercial calendar.
HOW IT WORKS
A clear place to start.
01 / TALK
Your business, your next step.
A free 30-minute call to understand your ambitions and what’s getting in the way.
02 / PLAN
Know what comes next.
A clear proposal setting out scope, timeline and investment before work begins.
03 / DO
Move things forward.
Practical help through a focused project, ongoing support or fractional leadership.
YOUR NEXT CHAPTER
Not sure where to start?
Let’s talk.
Tell me where you are. Let’s work out where you could go.
Arrange a free 30-minute callStrategic eCommerce Support
End to end commercial thinking for your online store. From trading calendars and promotional planning to conversion optimisation and competitor analysis - I help you to make better decisions.
Klaviyo Email & SMS Marketing
Setup, flows, segmentation, and campaign management. Whether you're starting from scratch or want to get more from your existing account, I'll build a programme that drives revenue on autopilot.
Fractional eCommerce Leadership
Senior eCommerce management on a part-time or project basis. Ideal for growing brands that need an experienced Head of eCommerce without the full-time cost. I embed in your team, set direction, and get things done.
Website Audits
A thorough review of your online store covering UX, conversion rate, navigation, mobile experience, and checkout flow, with a clear prioritised action plan to increase performance.
Squarespace Website Design
Clean, conversion-focused Squarespace builds tailored to your brand. From first look to launch ready site, I handle the design, build, and handover.
Klaviyo Specialist
Email and SMS is still one of the highest ROI channels in eCommerce, but only when it's set up properly.
I help brands build Klaviyo programmes that are properly segmented, automated, and actually on brand. From welcome flows to win-back sequences, abandoned cart to VIP tiers, I'll audit what you have, plug the gaps, and build the rest.
